Education :

 Bachelor's degree in Engineering (Electrical, Mechanical, Civil, or Computer Science),

Facilities Management, or a related technical discipline.

Add. Qualifications :

 Technical Certifications: Basic certifications in relevant technical fields (e.g., IT hardware,

electrical safety, basic networking) are a plus.

 Software Proficiency: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for data

entry and basic report generation. Familiarity with project management software (e.g.,

Jira, Asana, Trello) or ticketing systems is an advantage.

 Quality Management Fundamentals: Basic understanding of quality control or assurance

principles.

Overall Experience :

 1-4 years of experience in a support role within construction, facilities management,

operations, or customer service, where tracking and follow-up on issues were key

responsibilities.

 Experience in roles requiring coordination with technical teams.

Role Purpose:

The Associate – Snag Resolution is responsible for providing essential support to the Customer Program team within the Delivery department, specifically focusing on the identification, documentation, and tracking of "snags" or defects encountered during data center delivery, commissioning, and initial customer handover phases. This role involves meticulous record-keeping, facilitating communication between technical teams and the customer program, and ensuring timely follow-up to support the efficient resolution of identified issues, ultimately enhancing customer satisfaction.

Key Responsibilities:

Snag Identification & Documentation:

 Field Support: Assist the Senior Manager - Customer Program and technical teams during site walkthroughs, inspections, and commissioning activities to identify operational and construction-related deficiencies or "snags."

 Detailed Logging: Meticulously document all identified snags, including location, description, severity, photographic evidence, and initial assessment, in the designated tracking system.

 Categorization: Categorize snags accurately based on predefined classifications (e.g., electrical,

mechanical, civil, IT, cosmetic) to facilitate proper routing.

Tracking & Communication:

 Progress Monitoring: Continuously monitor the status of open snags, following up with relevant

internal technical teams (e.g., Engineering, Operations, Project Management, IT/Network) to obtain

updates on resolution progress.

 Stakeholder Updates: Facilitate regular communication by compiling progress reports on snag

resolution for the Senior Manager - Customer Program and other internal stakeholders.

 Information Flow: Ensure accurate and timely information flow regarding snag status between

customer-facing teams and technical resolution teams.

Coordination & Closure Support:

 Resolution Facilitation: Assist in coordinating schedules for re-inspection or re-testing once snags are reported as resolved by technical teams.

 Verification Support: Support the verification process to ensure snags are truly resolved to the

required standards before final closure.

 Closure Documentation: Ensure all necessary documentation for snag closure, including signoffs and verification reports, is complete and correctly filed.