Company Overview Gokulam Grand Resort &amp; Spa Bangalore is a part of the Hotels and Motels sector, headquartered in Cochin, with a focus on providing exceptional hospitality experiences. Learn more at www.gokulamhotels.com Job Overview Hiring a Waiter / Steward with 1-3 years of experience for Gokulam Grand Resort &amp; Spa in Thiruvananthapuram, Kerala, India. Full-Time position with opportunities for growth. Salary range based on experience. Join a team of 201-500 employees in the hospitality industry. Qualifications and Skills <ul><li>Experience as a waiter or steward in a similar setting</li><li>Strong communication and interpersonal skills</li><li>Ability to handle high-pressure situations</li><li>Knowledge of banquet operations and restaurant management</li><li>Excellent telephone manner and order-taking skills</li></ul> Roles and Responsibilities <ul><li>Take orders and serve food and beverages to guests</li><li>Maintain cleanliness and hygiene in the dining area</li><li>Provide excellent customer service and address customer queries and concerns</li><li>Collaborate with kitchen staff to ensure timely delivery of orders</li><li>Assist in setting up and clearing tables for events and banquets</li></ul>

Company Overview Gokulam Grand Trivandrum, located near Technopark and the international airport, offers luxurious amenities for business and leisure travelers. Close to commercial hubs with beautiful views of Akkulam Lake. Job Overview Junior GUEST RELATION EXECUTIVE role with 1 to 3 years of experience in the luxurious Gokulam Grand Trivandrum hotel. Full-Time position in Thiruvananthapuram, Kerala, India. Salary range: Competitive. Employee count: 201-500. Qualifications and Skills <ul><li>Customer Service</li><li>Hotel Management</li><li>Hospitality Industry</li><li>Aviation</li><li>Communication</li><li>Guest Service Management</li></ul> Roles and Responsibilities <ul><li>Welcoming and assisting guests with hotel services</li><li>Managing guest inquiries and resolving issues promptly</li><li>Maintaining a high level of customer satisfaction</li><li>Coordinating with different departments for guest requests</li><li>Providing personalized services to enhance guest experience</li></ul>

We are a busy restaurant and have an open role for hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.<ul><li>Greeting guests as they enter, and putting them on a waiting list as necessary.</li><li>Providing guests with menus and answering any initial questions.</li><li>Seating guests at tables or in waiting areas.</li><li>Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.</li><li>Engaging with guests to ensure they're happy with food and service.</li><li>Responding to complaints and helping to resolve them.</li><li>Answering phone calls, taking reservations and answering questions.</li><li>A knowledge of the menu.</li><li>Helping out with other positions in the restaurant as needed.</li><li>Providing great customer service.</li><li>High school diploma or equivalent preferred.</li><li>Ability to provide top-notch customer service in a fast-paced environment.</li><li>A positive attitude and ability to work well under pressure with all restaurant staff.</li><li>Does high-quality work while unsupervised.</li><li>Able to work in a standing position for long periods of time.</li><li>Able to safely lift and easily maneuver trays of food when necessary.</li><li>Willing to follow instructions and ask questions for clarification if needed.</li><li>Able to handle money accurately and operate a point-of-sale system.</li><li>Able to work in a busy restaurant environment.</li><li>Restaurant experience a plus.</li></ul>

POSITION SUMMARY:Supervises all housekeeping employees, has the authority to hire or discharge, plans and assigns work assignments, give training for newly recruited employees, audit and inspects housekeeping personal work assignment and requisition supplies. Take care of the budget and budget controlling for the department.EHK Duties and Responsibility:Supervises all housekeeping employees, hires new employees as needed, discharges employees when necessary and take disciplinary actions when policies are not followed. Evaluates employees in order to upgrade them when openings arise.Plans the work for the housekeeping department and distributes assignments accordingly. Assigns regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors.Approves all supply requisitions, such as those for spreads and bathroom rugs. Maintains a lost-and-found department and is responsible for all lost-and-found items. Determines the rightful owner and send correspondences.Responsibility &amp; Authority:<ul><li>Responsible for cleanliness, orderliness and appearance of the entire Hotel.</li><li>Ensure that rooms are made as per company standard.</li><li>Prepare Annual Housekeeping Budget.</li><li>Maintain par stock of guest supplies, cleaning supplies, linen and uniform.</li><li>Organize inventories with Accounts and General Store for linen, uniform and fixed assets.</li><li>Pay particular attention while organizing pest eradication activities.</li><li>Develop and implement Housekeeping systems and procedures</li><li>Prepare reports for management information.</li><li>Assist Purchase department in selecting suppliers for items related to Housekeeping.</li><li>Plan, control and supervise Horticultural activities.</li><li>Attending and resolving guest complaints.</li><li>Verification of supplies consignments.</li><li>Organize on-the job training and evaluate its effectiveness.</li><li>Approval of the Functional Manual of the department.</li><li>Recommend recruitment of new personnel.</li></ul>Other Routine Responsibilities:<ul><li>Daily inspection of public areas and employees locker rooms.</li><li>Daily briefing of Supervisors/ Executives.</li><li>Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department.</li><li>Immediately attending to guest requests.</li></ul>PREREQUISITES:Strong Leadership abilities and organizational skills, Entrepreneurial, thinks out of the box and Able to drive change and look for operational efficiencies/synergies across the network.Education:Three Years Degree or diploma in hotel management,&nbsp;EXPERIENCE:Minimum 8 to 10 years of experience of which at least 2 to 3 years in a similar role. Strong Operational/Technical Knowledge. Successful Pre-opening experience &amp; records a distinct advantage

Responsible to prepare a consistent, high-quality food product, ensure courteous, professional, efficient and flexible service and Hotels operational standards. You will be also responsible for assisting&nbsp;CDP&nbsp;and Sous Chef in cooking and then ensuring that all stations are clean.You will be responsible to provide an excellent and consistent level of service to your customers. Responsible to prepare a consistent, high-quality food product, ensure courteous, professional, efficient and flexible service and Hotels operational standards. You will be also responsible for assisting&nbsp;CDP&nbsp;and Sous Chef in cooking and then ensuring that all stations are clean.You will be responsible to provide an excellent and consistent level of service to your customers.