Company Overview

Gmware is a leading provider of customized tech and operations solutions to small, medium, and large enterprises. Our technology is used by industry leaders worldwide. With a team of 11-50 employees, we are committed to helping our clients grow and succeed.

Job Overview

We are hiring a Manager Backend Operations - International Process to oversee and manage the backend operations for our international clients. This is a mid-level position requiring 4 to 6 years of experience. The job location is Mohali, Punjab, India. The employment type is Full-Time.

Qualifications and Skills

• 4 to 6 years of experience in backend operations
• Proven track record in managing international processes
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Good understanding of back office operations
• Ability to build and maintain client relationships
• Analytical and problem-solving skills
• Proficient in using MS Office suite
• Knowledge of international relations and cultural sensitivity

Roles and Responsibilities

• Oversee and manage the backend operations for international clients
• Monitor and ensure smooth functioning of day-to-day operations
• Implement processes and systems to improve operational efficiency
• Manage a team of backend operations executives
• Train and develop team members to enhance productivity
• Collaborate with cross-functional teams to optimize performance
• Ensure compliance with company policies and quality standards
• Handle client escalations and resolve issues in a timely manner
• Monitor key performance indicators and prepare reports for management
• Identify areas for improvement and implement strategic initiatives