Manager Backend operations - International process

Mid-Level: 4 to 6 years

Not Accepting Applications

About the Job


International Relations
Team Leadership
Back Office Operations
Client Relations
Team Management

Company Overview

Gmware is a leading provider of customized tech and operations solutions to small, medium, and large enterprises. Our technology is used by industry leaders worldwide. With a team of 11-50 employees, we are committed to helping our clients grow and succeed.

Job Overview

We are hiring a Manager Backend Operations - International Process to oversee and manage the backend operations for our international clients. This is a mid-level position requiring 4 to 6 years of experience. The job location is Mohali, Punjab, India. The employment type is Full-Time.

Qualifications and Skills

  • 4 to 6 years of experience in backend operations
  • Proven track record in managing international processes
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Good understanding of back office operations
  • Ability to build and maintain client relationships
  • Analytical and problem-solving skills
  • Proficient in using MS Office suite
  • Knowledge of international relations and cultural sensitivity

Roles and Responsibilities

  • Oversee and manage the backend operations for international clients
  • Monitor and ensure smooth functioning of day-to-day operations
  • Implement processes and systems to improve operational efficiency
  • Manage a team of backend operations executives
  • Train and develop team members to enhance productivity
  • Collaborate with cross-functional teams to optimize performance
  • Ensure compliance with company policies and quality standards
  • Handle client escalations and resolve issues in a timely manner
  • Monitor key performance indicators and prepare reports for management
  • Identify areas for improvement and implement strategic initiatives

About the company

We provide customised tech and operations solutions to small, medium and large enterprises and help them grow. Our technology is being used by industry leaders across the globe.



Company Size

11-50 Employees



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