Customer Support Executive

40

Applications

Bangalore
Full-Time
Junior (1 to 3 years)
2L - 3L (Per Year)
Posted on Aug 04 2022

About the Job

Skills

Job Description


We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents.


1) Handle Inbound and Outbound calling for customer service.

Identify and assess customers’ needs to achieve satisfaction.

2)Build sustainable relationships and trust with customer accounts through open and interactive Communication.

3)Provide accurate, valid, and complete information by using the right methods/tools.

4)Handle customer complaints, provide appropriate solutions and alternatives within the time limits

5)Conduct follow-ups to ensure complete resolution of issues.

6)Keep records of customer interactions and process customer accounts.

7)Follow communication procedures, guidelines, and policies.

8)Take the extra mile to engage customers.

About the company

Job description We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of In ...Show More

Industry

Education Management

Company Size

51-200 Employees

Headquarter

55, Link Rd 4, Near ESI H...

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