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Customer Relationship Management Executive

Junior (1 to 3 years)
1L - 5L (Per Year)
Posted on Oct 20 2022

About the Job


  • Supervise the work of their assigned group on a day to day basis, which may include delegation of work assignments to various team members.
  • Provide training and assist with the product's features and enhancement to the clients and team members.
  • Facilitate communication through regularly occurring meetings with clients
  • Expected to handle the first level of escalations from clients and update the status to his immediate Manager.
  • Handle escalated client/departmental issues and deciding what, if anything, to do or offer to achieve resolution.
  • Assist in training new Consultants - act as the primary contact for new hires and make recommendations for supplemental training for all team members.
  • Act as a technical resource, answer inquiries as needed.
  • Assist in answering client overflow calls.

About the company

GetePay is a payment gateway company that provides easy end to end solutions to the merchant to efficiently manage all their financial needs at one place. Currently we have over 8 lakh plus merchants on board with us who finds our payment solutions best in industry. we provide complete comprehensive and customized payment solutions like , payment suite , digital store, sales khata, link base ...Show More

Company Size

201-500 Employees



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