·        Support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

·        Manage and maintain the software as well as mobile application

·        Troubleshooting technical issues.

·        Diagnosing and repairing faults.

·        Speaking to showroom staff’s to quickly get to the root of their problem.

·        Following up with software vendor to ensure the problem is resolved.

·        Supporting the roll-out of new applications.

·        Providing support in the form of procedural documentation.

·        Managing multiple cases at one time.

·        Testing and evaluating new technologies.

·        Resolving IT Support requests from employees

·        Answering employee questions regarding software entries

·        Gathering and analyzing data to diagnose problems with software

·        Changing configurations, settings and permissions to users.

·        Generating sign ins for new hires during the onboarding process

·        Updating new software versions for existing ones as needed

·        Updating employees on the status of their service requests

·        Logging all service requests and updating tickets as needed

·        Maintaining application & system software at a supported latest version

·        Maintain an audit trail of configuration, backup and restore tasks.

·        Perform file restore operations as required.