Background of the company âGenesis HR Services, established in the year 2011, A service providing company where Genesis means the process of Originating and Formation. Genesis HR Services has been established to fuel the growth of the industry we serve, by facilitating the careers of human talent is the objective we serve for. Innovation in Acquiring talent â We believe in forming new business models and delivery mechanisms that would add value to our clients and candidates. We take a lot of initiative to redefine our processes time &amp; again to gain expertise and excellence in acquiring the right talent pool for our clients. Balanced service - line Approach â We believe in a balanced service â line and pricing approach and try to incorporate them in our engagement models across the organization. This facilitates us to support our clients and customers with a robust service management process.



Company Overview Genesis HR Services, established in 2011, is committed to fueling the growth of the industry by facilitating the careers of talented individuals. We believe in innovation and strive to redefine our processes to acquire the right talent pool for our clients. Our balanced service-line approach ensures robust service management for our clients and customers. Job Overview We are seeking a International Voice Process professional to join our team at Genesis HR Services, a leading service providing company in Bangalore. As a Junior International Voice Process, you will be responsible for handling international customer calls and providing exceptional customer service. This position requires 1 to 3 years of experience in the voice process domain. Qualifications and Skills <ul><li>0 - 1.6 years of experience in international voice process or customer service role</li><li>Excellent verbal and written communication skills in English</li><li>Strong customer service orientation</li><li>Ability to handle multiple tasks and prioritize accordingly</li><li>Good problem-solving and decision-making skills</li><li>Attention to detail and accuracy</li><li>Ability to work in a fast-paced, team-oriented environment</li><li>Flexibility to work in night shifts or rotational shifts</li><li>Knowledge of customer relationship management (CRM) software is a plus</li><li>Any Non-Engineering Background Candidate can apply</li></ul> Roles and Responsibilities <ul><li>Handle international customer calls and provide prompt and efficient service</li><li>Assist customers with inquiries, requests, and issue resolution</li><li>Ensure high customer satisfaction by building rapport and understanding customer needs</li><li>Document all customer interactions and maintain accurate records</li><li>Follow communication procedures, guidelines, and policies</li><li>Collaborate with team members to achieve individual and team goals</li><li>Stay updated with product and service knowledge</li><li>Escalate unresolved issues appropriately</li><li>Adhere to company policies and procedures</li></ul>

INTERNATIONAL VOICE PROCESS Experience - Min 0 to 5 yr Qualifications - Graduate fresher UG/ Graduate MIn 1 yr experience required SALARY Freshers Salary - 19-20k in hand salary Experience Salary - UPTO 6 LPA Notice Period - Max 1 Month Location - Vathur village , Bangalore Candidates should be in Bangalore only FOR MORE DETAILS PLEASE CONTACT Mihir :- 9587589705

INTERNATIONAL VOICE PROCESS Experience required - Time keeper / international insurance voice/ international Customer support Voice Experience will work Roles and Responsibilities - •	Handles timekeeping duties for assigned location; inputs time into timekeeping system(s), generates timecards, and tardy sheets, and manages exception and change requests•	Monitors and responds to time related communications, written and voice, generated by employees and managers•	Monitors time tracking and employee log in/out systems and makes appropriate record changes•	Updates and distributes daily and monthly timekeeping reports•	Performs other clerical duties as assigned, including data entry, email, calendar management, and performing word processing for own work or in support of other claims professionals&nbsp;&nbsp; Designation - Processor Time keeper Experience - Min 0 to 3 yr Qualifications - Graduate fresher UG/ Graduate MIn 1 yr experience required SALARY Freshers Salary - 19-20k in hand salary Experience Salary - UPTO 5.5 LPA Notice Period - Max 1 Month Location - Vathur village , Bangalore Candidates should be in Bangalore only FOR MORE DETAILS PLEASE CONTACT MIHIR ;- 9587589705

INTERNATIONAL VOICE PROCESS Experience required - Time keeper / international insurance voice/ international Customer support Voice Experience will work Roles and Responsibilities - •	Handles timekeeping duties for assigned location; inputs time into timekeeping system(s), generates timecards, and tardy sheets, and manages exception and change requests•	Monitors and responds to time related communications, written and voice, generated by employees and managers•	Monitors time tracking and employee log in/out systems and makes appropriate record changes•	Updates and distributes daily and monthly timekeeping reports•	Performs other clerical duties as assigned, including data entry, email, calendar management, and performing word processing for own work or in support of other claims professionals&nbsp;&nbsp; Designation - Processor Time keeper Experience - Min 0 to 3 yr Qualifications - Graduate fresher UG/ Graduate MIn 1 yr experience required SALARY Freshers Salary - 19-20k in hand salary Experience Salary - UPTO 5.5 LPA Notice Period - Max 1 Month Location - Vathur village , Bangalore Candidates should be in Bangalore only FOR MORE DETAILS PLEASE CONTACT MIHIR ;- 9587589705

INTERNATIONAL VOICE PROCESS Experience required - Time keeper / international insurance voice/ international Customer support Voice Experience will work Designation - Processor Time keeperKey Responsibilities:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Handles timekeeping duties for assigned location; inputs time into timekeeping system(s), generates timecards, and tardy sheets, and manages exception and change requests·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitors and responds to time related communications, written and voice<s>,</s> generated by employees and managers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitors time tracking and employee log in/out systems and makes appropriate record changes·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Updates and distributes daily and monthly timekeeping reports·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Performs other clerical duties as assigned, including data entry, email, calendar management, and performing word processing for own work or in support of other claims professionals Experience - Min 0 to 3 yrQualifications - Graduate fresherUG/ Graduate MIn 1 yr experience requiredSALARY :<ul><li>Freshers Salary - 19-20k in hand salary + Incentives + Allowance</li><li>Experience Salary - UPTO 5.5 LPA + Incentives + Allowance</li></ul>Notice Period - Max 1 MonthLocation - Vathur village , BangaloreNeed Excellent communication Candidates should be in Bangalore only FOR MORE DETAILS PLEASE CONTACTMihir - 9587589705