• Administers or implements training-related applications including the Learning Management System (LMS)
• Ensures quality of training data reported to customers
• 45% Supports training department by processing information in LMS including creating classes, completing employee information, entering test scores, registering associates, researching databases for information, pulling and reviewing work instructions, and researching and resolving system-related problems
• Creates, maintains, and updates management structures
• Inputs data and performs quality control of data input by other training staff
• Validates and implements system upgrades 25% Prepares customized and regular reports
• Validates report data
• Performs data analysis
• Recognizes trends and provides feedback to training management
• Provides guidance and recommendations for decisions and/or problem resolution related to LMS
• Coordinates with network/server administrator to facilitate database file maintenance and problem resolution
• Writes desk procedures and quality work instructions

Required skills and abilities

• Proficient verbal and written communication skills
• Attention to detail
• Strong analytical and critical thinking skills
• Excellent organizational skills
• Internet-based technology skills
• Basic business math proficiency
• Advanced problem-solving skills
• Ability to handle confidential or sensitive information with discretion
• Required Software and Tools: Microsoft Office
• Preferred skills and abilities
• Statistical analysis experience
• Database use experience
• Excellent communication skills
• Ability to learn additional software programs
• Ability to navigate the internet for research purposes
• Ability to learn/master specialized reporting/database software