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﻿Job descriptionRole Overview:&nbsp;The Sales Executive &amp; Service Associate of Gathbandhan Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product &amp; features and deliver value to the customers.Key Responsibilities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for making outbound calls and regular follow up on leads assigned.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Selling Membership over the phone and achieve the targeted sales numbers &amp; value, set quality parameters·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Explaining the product features in detail and how to use the packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Address all the issues / grievances of customers and provide the right customer experience.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Capture the insights from customer interactions and share it with the internal team.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strictly adhere to the process requirements.&nbsp;Skill and Competencies required:Functional·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Business Knowledge Process Knowledge·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Product Knowledge·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Customer Orientation·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Language skills English / Regional language·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Telemarketing / Selling Skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Basic computer skills MS Excel, Word&nbsp;Behavioral·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Values Integrity / Honesty / Respect·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communication Oral &amp; Written skills / Listening·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Executive Presence·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Business / Telephone Etiquette·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Influencing Skills·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Empathy·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Self-driven / Initiative·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage stress·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Willingness to learn&nbsp;

The candidate in this position will be responsible for overseeing the efficient and profitable operation of all branch activities. In addition to reporting all financial and operations information to company management, this candidate is responsible for hiring, training, and dismissing any employees at the branch.&nbsp;&nbsp;Responsibilities<ul><li>Maintain financial responsibility for all expenses, wages, and asset management</li><li>Identify operational deficiencies and implement plans for improvement</li><li>Create and maintain a weekly report on operations and sales at the branch</li><li>Hire and train all employees of the branch</li></ul> Qualifications<ul><li>Bachelor's degree or equivalent in Business</li><li>2+ years' of management or supervisory experience</li><li>Experience hiring and training individuals</li></ul>

The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.&nbsp;&nbsp;Responsibilities<ul><li>Meet and exceed sales targets</li><li>Successfully create business from new and existing customer accounts</li><li>Manage complex negotiations with senior-level executives</li><li>Build rapport and establish long term relationships with customers</li></ul> Qualifications<ul><li>2-5 years' quota carrying sales experience</li><li>Experience and working knowledge of CRM systems</li><li>Demonstrable track record of over-achieving quota</li><li>Strong written and verbal communication skills</li></ul>

Gathbandhan Matrimony

Customer Relations Manager

Branch Manager

Sales Executive