Company Overview

Gamut HR Solutions is a leading recruitment agency that specializes in helping individuals find the right job. With a team of seasoned professionals, we provide expert guidance and support to job seekers. Our mission is to connect talented individuals with top-notch companies and create mutually beneficial relationships.

Job Overview

Gamut HR Solutions is hiring a Guest Service Associate in the Hotel Industry. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role.

Qualifications and Skills

• High school diploma or equivalent
• 1 to 3 years of experience in a similar role within the hotel industry
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Good organizational and multitasking abilities
• Proficiency in handling cash transactions
• Familiarity with hotel management software is a plus
• Fluency in English and local language is required, additional language proficiency is a plus
• Ability to work in a fast-paced environment and handle stressful situations with ease
• Flexible schedule, including the ability to work evenings, weekends, and holidays

Roles and Responsibilities

• Greet guests upon arrival and provide them with the necessary information about the hotel and its amenities
• Assist guests with check-in and check-out processes, ensuring a smooth and efficient experience
• Handle guest inquiries and complaints in a professional and timely manner, resolving issues to ensure guest satisfaction
• Coordinate with other departments to fulfill guest requests and ensure a seamless stay
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked
• Handle cash transactions and maintain accurate records of all financial transactions
• Promote and upsell hotel services and amenities to guests
• Assist in handling reservations and managing room bookings
• Provide recommendations for local attractions, restaurants, and activities to enhance the guest experience
• Follow all hotel policies and procedures to ensure a safe and secure environment for guests