Company Overview

Gamut HR Solutions is a Hyderabad-based recruiting firm dedicated to matching talented professionals with their ideal jobs. With a focused team and excellent industry insight, we provide personalized services across various sectors to ensure the right fit for both clients and candidates.

Job Overview

This is a full-time, mid-level Floor Manager role in the Jewelry Industry based in Hyderabad. The ideal candidate should have 4 to 6 years of experience managing retail operations, specifically within jewelry or luxury retail environments.

Qualifications and Skills

• Loss Prevention (Mandatory skill): Demonstrated expertise in identifying, minimizing, and managing potential loss and theft within luxury retail spaces to safeguard company assets.
• Retail Operations (Mandatory skill): Solid understanding of jewelry or luxury retail store processes involving merchandising, inventory management, and customer engagement standards.
• Training and Development (Mandatory skill): Proven ability to onboard new staff, provide ongoing training, and encourage professional growth within the sales team to achieve company objectives.
• Team Leadership: Strong ability to manage, inspire, and develop sales staff, ensuring teamwork and high morale in a fast-paced jewelry retail environment.
• Customer Service: Commitment to delivering exceptional customer experiences and building lasting relationships with clients from initial contact through post-sale service.
• Luxury Sales: Experience in managing high-value transactions and providing personalized service for discerning clients within the luxury or jewelry retail segment.
• Performance Monitoring: Adept at analyzing sales metrics, maintaining standards, and implementing plans to achieve and exceed business targets.
• Time Management: Exceptional organizational skills to prioritize multiple tasks, manage schedules, and ensure store operations run smoothly and efficiently.

Roles and Responsibilities

• Oversee day-to-day floor operations, ensuring store presentation, product placement, and customer service meet luxury standards.
• Implement and monitor loss prevention procedures, conducting regular audits and training staff to minimize shrinkage and enhance asset protection.
• Coach and mentor sales associates to ensure professional development, high performance, and adherence to company protocols and policies.
• Support recruitment, training, and evaluation of floor staff in alignment with business goals and customer service excellence.
• Handle escalated customer issues promptly and professionally, striving to resolve concerns and maintain repeat business.
• Monitor daily sales performance, track inventory, and coordinate with management to achieve sales targets and store objectives.
• Maintain visual merchandising standards to reflect the brand’s image and entice customers effectively.
• Collaborate with cross-functional teams to organize promotional events and in-store activities that drive sales and customer engagement.