Company Overview

Gamut HR Solutions is a dynamic recruitment company dedicated to connecting candidates with ideal job opportunities. Specializing in tailored staffing solutions, the company is based in Hyderabad and boasts a team size of 2-10 employees. For more information, please visit our website.

Job Overview

We are seeking a Mid-Level Captain for our esteemed hotel in Hyderabad. The ideal candidate will bring a minimum of 4 years to a maximum of 6 years of experience to the position. This role demands strong leadership, expertise in customer service, and proficiency with hospitality management software.

Qualifications and Skills

• Team Management: Ability to inspire and efficiently manage a cohesive team committed to exceptional hospitality service excellence.
• Leadership (Mandatory skill): Demonstrated leadership skills to guide and motivate a team within a high-pressure hospitality environment.
• Customer Service (Mandatory skill): Exceptional commitment to customer satisfaction with proven experience in guest relations and service delivery.
• Hospitality Management Software (Mandatory skill): Proficiency in industry-standard management software for seamless operational efficiency.
• Event Coordination: Proven ability to coordinate and manage events ensuring smooth operations and valuable guest experiences.
• Conflict Resolution: Skillful in identifying issues and effectively resolving conflicts to maintain a harmonious working and guest environment.
• Operations Management: Understanding and overseeing the daily operations to ensure service standards and financial expectations are met.
• Communication Skills: Strong verbal and written communication skills essential for interacting with staff and guests effectively.

Roles and Responsibilities

• Oversee the daily operations of the hotel restaurant, ensuring high-quality service and guest satisfaction.
• Lead and manage a team of service staff, providing direction and support to ensure operational effectiveness.
• Engagement in guest services, addressing and resolving any issues or complaints professionally and swiftly.
• Coordinate and manage special events and functions within the hotel, ensuring all client expectations are met and exceeded.
• Monitor and implement hotel policies and procedures to ensure compliance with all regulatory requirements.
• Conduct regular training sessions with staff to uphold standards and enhance team performance and service delivery.
• Collaborate with kitchen and other departmental staff to ensure seamless service and operations consistency.
• Actively contribute to marketing efforts to promote the restaurant services, including specials and events, to increase sales revenue.