Primary Responsibilities

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of Novotel Hyderabad Airport.

• Responsible for Reception, Concierge operations, Hospitality and Cashier.

• Liaise with different departments for smooth and coordinated work.

• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.

• Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management

• Adhere to the Standard Operating Procedures & policies.

• Check outstanding of in-house guests on a daily basis.

• To check whether the following records are kept in order and up to date.

o “C” forms

o Reception / Information Log Book

o Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.

o Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.

o Check the grooming and hygiene...