·             Maintain systems to capture regular market information and changing residential customer preferences

·             Handle residential customer enquiries via different channels (telephone, e-mail, agents, walk-ins etc.); Develop a rapport with customers and arrange for / personally take the customer on site visits

·             Follow-up with customers to close bookings and collect timely payments

·             Regularly interact with customers and respond to all customer queries and complaints; Escalate issues to the Manager – Sales (Residential), if required

·             Prepare MIS for residential sales on a timely basis; Periodically submit the same to the Manager – Sales (Residential)

·             Periodical visit to the market to assess competitive products.

·             To develop a network of channel partners.

·             To carry out sales activates at corporate/apartment associations and participate in expos.