Customer Care Executive

To assist the customers in solving queries related to feedback, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer

Note- Excellent Communication in English and Hindi is mandate

Job Location – Bengaluru – EVT Campus

Recruitment:

• Candidate should have excellent communication skills in English.
• Job location will be Bangalore Only
• Fresher/Experience
• Graduates only.
• 5.5 days Working days with Rotation shifts.

· SalarySlab: 18K to 23K CTC

KEY SKILLS:

“Customer Service Representative” must have outstanding verbal, written and listening skills (English) Understands details of several functions to provide quality service & carefully write/type messages to ensure professional tone

• Assist customers via Voice , call
• Excellent communication skills in English
• Basic Knowledge of Customer Service
• Good comprehension skills
• Analytical & Probing skills
• Open to 24/7 environment

JOB DESCRIPTION:

• Need to respond to customer via Voice , Call
• Handle queries and complaints of customers
• Transaction handling Services, Problem Solving Efficiency
• Numerical Ability, High level of accuracy
• Energetic, friendly and approachable individuals who that understand the importance of great customer service
• Responsible to deliver high quality and productivity results that meet the identified targets
• Ability handle tough situation with customer
• Strong ability to multitask and take fast decisions independently
• Maintains composure and patience with customers
• Correctly follow and implement different quality standards/definition documents

Salary: 23K CTC