Customer Support Executive Responsibilities:

• Managing the team.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Planning the training and standardization of service delivery.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Customer Support Executive Requirements:

• A bachelor’s degree.
• A 1-2 years experience.
• Excellent interpersonal and written and oral communication skills.(English and Hindi)
• Ability to lead a team.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.