Company Overview

FRUGE IT SERVICES is a leading consulting company with 50 employees. Our mission is to provide top-notch IT services and solutions to our clients. We have gained a reputation for delivering excellence and building long-lasting partnerships with our customers.

Job Overview

This is a full-time position based in Hyderabad, Telangana, India. We are seeking a Junior International Customer Support professional with 1 to 3 years of experience to join our team at FRUGE IT SERVICES. As a member of our customer support team, you will be responsible for providing exceptional service to our international clients.

Qualifications and Skills

• 1-3 years of experience in international customer support
• Excellent communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment
• Good understanding of IT products and services
• Customer-centric mindset and a passion for delivering exceptional service
• Ability to work well in a team and collaborate with cross-functional teams
• Attention to detail and strong organizational skills

Roles and Responsibilities

• Responding to customer inquiries and resolving issues in a timely manner
• Assisting customers with product information, technical support, and troubleshooting
• Collaborating with cross-functional teams to ensure customer satisfaction
• Providing exceptional service and maintaining high customer satisfaction levels
• Handling customer complaints and escalations effectively
• Maintaining accurate records of customer interactions and transactions
• Identifying and implementing process improvements to enhance customer experience
• Staying up-to-date with product knowledge and industry trends