Customer Service Specialist duties and responsibilities

• Providing customer support via telephone, e-mail, voice chat or in-person
• Informing customers about products and services
• Responding to customer questions
• Resolving customer complaints
• Suggesting solutions for common problems
• Preparing documents and reports
• Updating customer database
• Training new customer service agents
• Collaborating with the management team
• Improving overall customer satisfaction

Customer Service Specialist requirements and qualifications

• Minimum of a High School Diploma
• Minimum of X years of experience in customer service
• Strong computer skills
• Superb verbal and written communication skills
• Strong interpersonal skills
• Excellent customer service skills
• Ability to build relationships with clients
• Strong persuasion skills
• Excellent multi-tasking skills
• Ability to work with others
• Excellent problem-solving skills
• Ability to prioritize tasks
• Ability to work under pressure
• Ability to work in a fast-paced environment
• Flexibility to work shifts
• Ability to meet deadlines