Primary Responsibilities

• Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer software offered by the company.
• Investigates new items and makes recommendations for purchasing products.
• Checks inventory to ensure orders are in stock.
• Takes orders over the phone and in person.
• Advises customers on technical matters and recommends appropriate computer configurations.
• Solicits information about computer needs from customers.
• Negotiate price for the sale.
• Provide technical support after merchandise is purchased.
• Construct sales pitches and presentations.
• Travel to areas where needs are projected.
• Stay abreast of market trends.
• Assist with the company helpline.
• Serve as a customer service rep for customers who have questions or difficulties.
• Demonstrate product features before a sale.
• Respond to pre-qualification questionnaire or information to tender document.
• Negotiate a commercial agreement.
• Help customers maximize the use of software features.
• Advise on appropriate user training.
• Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes.
• Maintain awareness and keep abreast of constantly changing software, hardware systems and peripherals.