Company Overview

FLY CONSULTING SERVICES is a promising placement company operating in Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. We offer a wide range of staffing and placement solutions across different industries and sectors. Our aim is to connect our clients with the best prospects and help applicants find their desired career path.

Job Overview

We are hiring for the role of International Voice Process in Hyderabad, Telangana, India. This is a full-time position. The candidate should have 1 to 3 years of experience in International Voice process. As an International Voice Process executive, you will be responsible for handling inbound voice calls, providing excellent customer service, and ensuring customer satisfaction. This is a great opportunity to work in a dynamic and growing company with a strong emphasis on employee development and career growth.

Qualifications and Skills

• 1-3 years of experience in International Voice process
• Excellent communication skills in English
• Strong customer service skills
• Ability to handle inbound voice calls professionally
• Good problem-solving and decision-making skills
• Basic computer knowledge
• Ability to work in a fast-paced environment
• Flexibility to work in rotational shifts
• Positive attitude and willingness to learn

Roles and Responsibilities

• Handle inbound voice calls from international customers
• Provide excellent customer service by resolving customer queries and issues
• Ensure customer satisfaction and build long-term customer relationships
• Follow guidelines and processes while handling customer calls
• Meet performance targets and achieve KPIs
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to resolve complex customer issues
• Stay updated with product knowledge and industry trends
• Adhere to company policies and procedures