Company Overview

FLY Consulting Services is a promising placement company headquartered in Hyderabad, offering a wide range of staffing services across Andhra Pradesh, Telangana, Karnataka, and Tamilnadu. With a specialized team of professionals, we provide recruitment solutions for companies of all sizes in various industries. Our goal is to connect clients with top talent, allowing them to focus on their core business, while we ensure a seamless hiring process with our expertise in staffing and recruiting.

For scheduling Interview call the Hiring Managers@ 7997995112,7997995114,7997995117,7997995113,7997995116

Job Overview

We are seeking enthusiastic DRA Certified Agents to join our team in Hyderabad. This is a full-time position ideal for freshers with 0-1 year of experience. As a DRA Certified Agent, you will play a crucial role in debt recovery processes while maintaining ethical standards. This role offers an excellent opportunity for personal and professional growth in a supportive environment.

Qualifications and Skills

• DRA Certification (Mandatory skill) is essential for this role and demonstrates the capability to handle debt recovery processes professionally.
• Solid understanding of debt collection practices to effectively engage with clients and manage accounts receivables.
• Proficiency in using CRM software to maintain and update client records systematically and ensure accurate data management.
• Strong customer negotiation techniques to reach amicable solutions and manage repayment plans effectively.
• Excellent communication skills to interact clearly and assertively with clients while maintaining a professional demeanor.
• Sound knowledge of financial regulations ensuring compliance with the legal standards governing debt collection practices.
• Ability to resolve conflicts by employing empathy and understanding to de-escalate challenging situations with clients.
• Commitment to ethical debt management by upholding integrity and transparency throughout the recovery process.

Roles and Responsibilities

• Utilize DRA certification skills to conduct effective debt recovery operations aligned with company standards and ethical guidelines.
• Engage with clients to discuss outstanding debts and negotiate repayment terms that suit both the client and the company.
• Maintain up-to-date client information and records using CRM software to ensure accurate tracking of all interactions and transactions.
• Collaborate with financial institutions and regulatory bodies to ensure compliance with all legal requirements related to debt collection.
• Implement customer negotiation techniques to develop effective repayment solutions and encourage prompt debt recovery.
• Communicate consistently with clients to offer support and advice, enhancing customer relations and client satisfaction.
• Resolve any arising conflicts professionally by being empathetic and patient, ensuring a positive outcome for all stakeholders involved.
• Contribute towards continuous improvement initiatives by providing feedback on current processes and suggesting potential enhancements.