Fidelis was born when a group of professionals with rich and varied experience came together to develop solutions that would help Companies to become operationally efficient and strategically competent. Headquartered in India's Silicon Valley, Bangalore, Fidelis Corporate Solutions Pvt. Ltd is a Professional Services Organisation . With offices in major cities in India like Bangalore (HO), Delhi, and Mumbai we have more than 10 service location in india We believe in assuring business continuity by incorporating best business processes &amp; practices. The management comprises a mix of IT &amp; industry professionals. We strive towards meeting high level of technical and attitudinal skill requirements of our clients. Fidelis will support you through various stages of Technology life cycle &gt; Planning, Deployment, Management &amp; Update/Upgrade, by providing skills in Technology Infrastructure on an outsourced basis. We focus on end-to-end service to relieve all our clients of routine administrative tasks. As part of our services we provide Advisory and placement services to our clients. We have spread our wings to cover multiple industries and our custom made Solutions have helped our clients to receive comprehensive support for various needs. We at Fidelis ensure that you have right access to the right solution at the right time so that your company relieves you of the burden of tedious administrative and routine responsibilities. We service our customers in: Contract staffing &amp; Placement Payroll Processing Advisory Role for in-house payroll processing and other statutory services Financial Accounting Debtors Management Visa And Immigration Solutions

Job OverviewThis full-time junior position is based in Bangalore Urban and requires 6months to 3 years of experience. Your role will involve providing exceptional customer service and support, ensuring the smooth operation of our client interactions and satisfaction. Qualifications and Skills<ul><li>Excellent communication skills (Mandatory skill), essential for articulating solutions and resolving customer inquiries efficiently.</li><li>Problem-solving abilities (Mandatory skill), crucial for identifying issues and crafting effective solutions in a timely manner.</li><li>Empathy towards customers, pivotal in understanding and addressing customer concerns with care and attention.</li><li>Patience in dealing with difficult situations, vital for maintaining a positive and composed demeanor while assisting clients.</li><li>Ability to multitask, necessary for handling various customer interactions and tasks simultaneously without compromising quality.</li><li>Knowledge of product/service offerings, essential for providing accurate and specific information to customers promptly.</li><li>Attention to detail, important for ensuring accuracy in customer orders, interactions, and documentation.</li><li>Ability to remain calm under pressure, key to managing high-stress situations while delivering consistent customer support.</li></ul> Roles and Responsibilities<ul><li>Manage and respond to customer queries through various channels including phone, email, and chat.</li><li>Provide accurate information about products and services to resolve customer inquiries effectively.</li><li>Handle complaints and grievances patiently, aiming for amicable resolutions to improve customer satisfaction.</li><li>Collaborate with internal teams to resolve issues and follow up on customer interactions for closure.</li><li>Document and update customer records consistently, ensuring accuracy and reliability of information.</li><li>Assist in training new team members by sharing insights and techniques for effective customer service.</li><li>Work proactively to prevent potential issues by identifying patterns in customer feedback.</li><li>Keep up-to-date with company products and services to maintain a high level of service delivery.</li></ul>

Dear Candidates, // For more info or contact Sujan:- 6360103639// Greetings from Fidelis. We are hiring for below requirements, If any one interested they can revert back, or contact us directly on the given number,(And also you can refer your friends who is looking for the jobs) Job descriptionWork Location: Bangalore( Electronic City or Whitefield - It May be work from home or work from office depends on the project assigned)Mode of Interview: Virtual Interview on MS Teams(1st Round Communication, 2nd Technical)Role:- Technical Support Engineer L1Troubleshooting system related issues for global customers via Calls, email, chat and application support.Skills:- Excellent Communication Skills in English (Global support)Qualification:- Any Graduates(10+2+3)Experience:- Freshers and Experience(0 to 2 Years)Level 1 Support (Prefer Immediate Joiners)---------------------------------------------------------------------------------------------------------------------------------------Freshers:-Salary:- 24,000 - 27,500 CTC/Month + Shift allowances(6,000-11,000/month) + Free Cab Facility.(20,000 Joining Bonus)(Early Morning Shift 500/Day, Afternoon Shifts 250/Day and for Evening and Night Shift 500/Day)Experience:-Salary:- 34,000 CTC/Month + Shift allowances(6,000-11,000/month) + Free Cab Facility.

Role: Server Support Engineer / Technical Support EngineerSkills: Experience in Computer &amp; Hardware knowledge, networking, server &amp; storage knowledge. Excellent Communication Skills in English, Experience: 0-2 YearsQualification:- Any Grad (10+2+3)CTC: 3.5 LPA to 4.5 LPA Location: Kharadi, Pune (2 Way Free Cab Facility) Shifts: Rotational(24/7) <ul><li>Participate in after-hours remote support rosters.</li><li>Identify and contribute to projects to improve product support, customer satisfaction and team efficiency.</li><li>Be aware of and contribute to the improvement of team performance as measured in the team Business Fundamentals Tables (BFT).</li><li>Technical writing skills will be required to publish issue resolution documents</li><li>Communicate effectively with technical and non-technical stakeholders and have the ability to drive the conversation/discussion</li></ul>

Role: Customer Support Executive Experience:- Freshers - 1 YearsLocation:- Bangalore, PuneShift: Rotational Shift (5 Days) Skills Required: Good communication skills in English(Mandatory) Interview: 2 Rounds(Virtual) CTC: 2.5 LPA to 3 LPA (2 Way Free Facility)Need Immediate Joiners Qualification: Any Responsibilities: Guiding customers to resolve their issues on calls Chats and Emails

Role:&nbsp;Storage Administrator /// For More Contact:-&nbsp;Avinash:&nbsp;8861885352 Qualification:-&nbsp;Bachelor/Masters or any other Equivalent education. Location:-&nbsp;Mumbai ( Turbhe, Navi Mumbai)&nbsp;Experience:&nbsp;3 Years 6 Years Salary:-&nbsp;Up to 7 LPAWorking shift :- 24 x 7 in rotating shift Mode of Interview:-&nbsp;2 Rounds(Virtual) Roles and responsibilities <ol><li>Configure zoning.</li><li>Health check &amp; monitoring all Storage devices, Storage faulty hardware replacement</li><li>Lun allocation, Lun reclamation, Lun level migration</li><li>Pool level migration, Chunk level migration</li><li>Mdisk level migration, Connect to new host in storage</li><li>Volume creation, Volume deletion</li><li>DC to Dr replication</li><li>Configure global mirrors.</li><li>Configure metro mirror</li><li>Creating DR Copies</li><li>Creating NDR copy.</li><li>Firmware upgradation on SAN Switches and Storage</li><li>Micro Code Upgradation.</li></ol>

Fidelis Technology Services Pvt Ltd