An upscale 5 star classified business hotel, Old Goa's first eco-sensitive The Fern Kadamba, which is located in the Heritage Centre of Goa

A Food and Beverage Manager is a hospitality and tourism professional specialized in&nbsp;forecasting, planning and controlling the ordering of food and beverages for a hospitality property. He also manages the finances related to the whole process of purchasing food and drink for the hotel premises.A Food and Beverage Manager is a hospitality and tourism professional specialized in&nbsp;forecasting, planning and controlling the ordering of food and beverages for a hospitality property. He also manages the finances related to the whole process of purchasing food and drink for the hotel premises.

DUTY MANAGER DUTIES AND RESPONSIBILITIES:<ul><li>Greets the VIP guests of the hotel. As directed by the&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/front-office-manager.html" rel="noopener noreferrer" target="_blank">Front office Manager</a>, Performs special services for VIP Guest’s.</li><li> </li><li>Assists in VIP’s&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/arrival.html" rel="noopener noreferrer" target="_blank">arrival</a>&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/departure.html" rel="noopener noreferrer" target="_blank">departure</a>&nbsp;in absence of guest relation officers.</li><li> </li><li>Checks cleanliness of lobby and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/public-area.html" rel="noopener noreferrer" target="_blank">public areas</a>, lights and as well as front office staff in proper and orderly appearance and behaviour.</li><li> </li><li>Checks on&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/registration-card.html" rel="noopener noreferrer" target="_blank">registration cards</a>&nbsp;of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.</li><li> </li><li>Assists in sending guest&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/health-club.html" rel="noopener noreferrer" target="_blank">messages</a>&nbsp;or faxes.</li><li> </li><li>Gives the instructions to the Night&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/reception.html" rel="noopener noreferrer" target="_blank">Reception</a>, during the high&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/occupancy.html" rel="noopener noreferrer" target="_blank">occupancy</a>&nbsp;periods, regarding:&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/walk-in.html" rel="noopener noreferrer" target="_blank">walk-in</a>&nbsp;guests and release room blocked because of no- shows</li><li> </li><li>Assists in handling room lock problems.</li><li> </li><li>Prepares and checks for VIP’s arrival and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/escort.html" rel="noopener noreferrer" target="_blank">escorts</a>&nbsp;guests to rooms.</li><li> </li><li>Co-ordinates with all departments concerned in order to maintain Front Office&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/functions.html" rel="noopener noreferrer" target="_blank">functions</a>&nbsp;properly.</li><li> </li><li>Operates the front office&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/computer.html" rel="noopener noreferrer" target="_blank">computer</a>&nbsp;system in order to assist front office attendants.</li><li> </li><li>Checks group department,&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/fit.html" rel="noopener noreferrer" target="_blank">fit</a>&nbsp;and ensure switchboard makes appropriate&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/wake-call.html" rel="noopener noreferrer" target="_blank">wake up calls</a>.</li><li> </li><li>Handles guest complaints and other related problems and reports on the&nbsp;Assistant Manager’s&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/log-book.html" rel="noopener noreferrer" target="_blank">log book</a>.</li><li> </li><li>Assists reception, business centre,&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/cashier.html" rel="noopener noreferrer" target="_blank">cashier</a>, concierge and&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/bell-captain.html" rel="noopener noreferrer" target="_blank">bell captain</a>&nbsp;during they are busy.</li><li> </li><li>Answers guests inquires, handles complaints and attend to the needs of the guests.</li><li> </li><li>Approves and sign for&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/allowance.html" rel="noopener noreferrer" target="_blank">allowances</a>,&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/rebate.html" rel="noopener noreferrer" target="_blank">rebates</a>&nbsp;etc., as required by Front Office Cashier.</li><li> </li><li>Authorises&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/charge.html" rel="noopener noreferrer" target="_blank">charges</a>&nbsp;to be made for&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/late-check-out.html" rel="noopener noreferrer" target="_blank">late departures</a>&nbsp;and/or compliments on them.</li><li> </li><li>Promotes and maintains good public relations.</li><li> </li><li>Motivates and maintains good staff relations.</li><li> </li><li>Maintains and be guided of hotel policy on&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/credit.html" rel="noopener noreferrer" target="_blank">credit</a>/<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/lost-and-found.html" rel="noopener noreferrer" target="_blank">lost and found</a>&nbsp;hotel guests properties.</li><li> </li><li>Follows up in credit check report, liaise with&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/credit-manager.html" rel="noopener noreferrer" target="_blank">credit manager</a>.</li><li> </li><li>To responsible for front office operation during the absence of&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/front-office-manager.html" rel="noopener noreferrer" target="_blank">Front Office Manager</a>&nbsp;(HO).</li><li> </li><li>To discuss all matters that needed to follow up with the next shift Reception Manager.</li><li> </li><li>Approves the working&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/schedule.html" rel="noopener noreferrer" target="_blank">schedule</a>&nbsp;for the front office attendants and submits them to front office manager (HO).</li><li> </li><li>Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.</li><li> </li><li>Assigns and Approves Duty roster for all&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/front-office-department.html" rel="noopener noreferrer" target="_blank">Front desk</a>&nbsp;staffs.</li></ul>PREREQUISITES:Must be able to&nbsp;<a href="https://setupmyhotel.com/homepage/hotel-management-glossary/communicate.html" rel="noopener noreferrer" target="_blank">communicate</a>&nbsp;in English writing and speaking and other languages are advantages. Good personality and charming is important to be the Assistant Manager in the way to represent himself on behalf of hotel management.Education:&nbsp;Graduates bachelor degree and/or diploma in hotel and restaurant management or other related field

The Fern Kadamba

Food And Beverage Manager

Duty Manager