Department: Food & Beverage

Key Duties and Responsibilities:

 Assist in creating a warm and welcoming environment for our guests  Ensure that guests are seated and provided with menus promptly  Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times  Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have  Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately  Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times  Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner  Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required  Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management  Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures  Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary  Assist in the set up and preparation, and provide service duties for functions as required  Support the kitchen staff as and when required and in accordance with hygiene and safety regulations  Ensure that all front of house and guest areas are well maintained at all times  Any other duties as directed by the Restaurant & Bar Manager or other member of the management team