The Hotel Front Office Associate works in the hospitality industry offering the best possible service for the guests. He/she holds a key position in the hospitality industry. Front office is known to be the nerve centre of a hotel. Therefore, the front office associates deal with customer queries, their needs, complaints etc. They are the chief point of communication for the guests. It is said that a good first impression is made in the very first attempt. The Front Office Associate does that with their skill and efficiency. The impression of the entire hotel and its performance essentially reflects through the appearance and professional behavior of the front Office associates. They aim at creating a positive first impression to the guests to make them feel that they have come to the right place. Hotel Front Office plays a vital role in offering the hospitality service to the guests. They play the roles of the information provider, communicator, front Office service provider etc. Considering the diverse roles they play, knowledge and skill in front Office operation is important for hotel front office associates. It means that individual intending to work as a hotel front office associate is required to have the ability to present a remarkable guest service experience. The activities and performance of hotel front office associates have a big impact on the reputation and success of hotel and in a broader sense on the hospitality industry. This Student Handbook will help you learn and practice the skills required to become a Front Office Associate. You can highlight the important points and make notes too. The more you interact with the handbook, the more you learn. It contains Activities to be performed in class and at home as well as Study Material for you to read. This handbook will help you to learn better during the course and be useful later as a reference. You will find this course material useful both for studying and as future reference. We welcome your feedback on any issue relating to this course and wish you all the best. Happy Learning!