Job description

Job Title: Relationship Officer (Bancassurance)

Locations :Ernakulam, Thrissur, Palakkad, Kottayam, Trivandrum

Key Responsibilities:

· Relationship Management:

· Build and maintain relationships with bank branch staff, branch managers, and other key stakeholders to enhance the insurance sales process.

· Ensure that the banking partner’s staff are well-informed about the life insurance products and services offered, fostering a strong, cooperative relationship.

· Provide regular support, product training, and guidance to bank employees on insurance offerings.

· Sales Support:

· Support sales targets by driving the promotion of life insurance products through the bank’s customer base.

· Ensure effective cross-selling of life insurance products, including term life, endowment policies, ULIPs (Unit-Linked Insurance Plans), etc., through various bancassurance channels.

· Identify opportunities to increase insurance penetration by conducting regular visits to bank branches, ensuring that sales goals are met.

· Training and Development:

· Conduct training sessions for bank staff to ensure they are equipped to recommend and sell life insurance products.

· Keep the staff updated on new products, changes in policies, and market trends.

· Customer Acquisition and Retention:

· Target new customers by coordinating with the bank’s relationship managers and sales teams.

· Assist in customer retention by ensuring excellent post-sales service, addressing queries, and resolving complaints effectively.

· Track and manage customer leads through CRM tools to ensure timely follow-ups.

· Product Knowledge and Strategy:

· Have an in-depth understanding of the company’s life insurance products to help address customer queries and recommend appropriate solutions.

· Work closely with the bank to execute promotional campaigns, meetings, and events to drive product visibility.

· Compliance and Reporting:

· Ensure adherence to all regulatory requirements and company policies during all stages of the sales process.

· Maintain detailed records of client interactions, sales activities, and lead management.

· Provide regular reports on performance, customer feedback, and market conditions to the senior management.

· Customer Relationship Management:

· Maintain a high standard of customer service, ensuring timely follow-ups and resolution of issues.

· Build a rapport with existing clients to encourage repeat business and referrals.

· Collaboration with Internal Teams:

· Work closely with the underwriting, claims, and operations teams to ensure smooth service delivery for bancassurance clients.

· Collaborate with the bank’s managers and sales teams to understand customer needs and propose suitable solutions.

Skills and Qualifications:

· Educational Qualification:

· A Bachelor’s degree in business, finance, marketing, or related fields is usually required. A Master’s degree in business (MBA) or related fields is often preferred.

· Experience:

· 1–2 years of experience in sales, relationship management, or bancassurance roles, preferably in the life insurance or banking sectors.

· Experience in financial services or insurance products would be an advantage.

· Key Skills:

· Strong communication and interpersonal skills to build relationships with banking staff and customers.

· Deep knowledge of life insurance products and industry trends.

· Excellent salesmanship and the ability to meet sales targets.

· Problem-solving skills to address client concerns and issues.

Interested candidates send your resume to; recruitment@factorhuman.in

Thanks & Regards

Jisha Jerin

Factor Human Resources

Cochin

9778783902