Retention Team Lead
Retention Team Lead31
Applications
31
Applications
Thrissur
Full-Time
Junior: 1 to 3 years
₹ 30K - ₹ 40K (Per Month)
Posted on Jul 24 2023
Not Accepting Applications
About the Job
Skills
Sales team leadership
Employee training
Team leader
Customer relations
Supervision
Creative problem solving
Retention Specialist Responsibilities:
- Communicating with customers and sales representatives.
- Analyzing customer behavior.
- Gathering information about customer complaints.
- Developing aggressive retention strategies based on customer feedback.
- Negotiating with customers to renew contracts and retain business.
- Meeting with the sales team to propose customer retention solutions.
- Writing and presenting customer behavior reports.
- Building positive relationships with customers and business associates.
Retention Specialist Requirements:
- Bachelor's degree in sales, marketing, or related field.
- 1+ years experience in a similar role.
- Excellent customer service skills.
- Strong conflict resolution skills.
- In-depth knowledge of sales and marketing software.
- Ability to remain calm and professional in stressful situations.
- Advanced communication and interpersonal skills.
- Empathy and patience.
- Advanced organizational skills.
Interested candidates whatsapp your CV now: 9778783902
About the company
Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City p ...Show More
Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City presence offering best-in -class services in Human Resource Consulting Services, Contract/Permanent Staffing, Payrolling, Statutory compliances and Data Management Solutions. FHR is also trusted by many clients for their complete, efficient and accurate Data management Services. With our services centered around Human Resource Consulting, temporary and permanent Staffing, Payroll Management and Data Management Services, we have professional well trained manpower to support each segment that makes us the primary choice of many Corporates in their motto of achieving their Business goals.We are being trusted by many large and small organizations across all industry sectors Viz: Retail, Telecom, Broadband, FMCG,Logistics, BFSI, Manufacturing,Healthcare,Hospitality etc. We maintain the highest of ethical standards and pure dedication to excellence in all operational aspects, it aspires to exceed clients expectations. ...Show Less
Industry
Human Resources Services
Company Size
11-50 Employees
Headquarter
Cochin