Customer Relations Executive

23

Applications

Ernakulam
Full-Time
Fresher: Less than 1 year
15K - 25K (Per Month)
Posted on Apr 19 2023

About the Job

Skills

Telecommunications
Communication
Marketing

Contact: 9778783902


Qualifications

  • 12th/Bachelor's degree in business, marketing, or related field

Experience

  • 1+ years of experience in customer retention, customer service, or sales
  • Experience in the broadband industry is a plus point


Job Summary

A Retention Executive will be responsible for contacting customers to retain them and reduce churn rate by ensuring customer satisfaction, addressing customer complaints, and implementing retention strategies. He/She will work closely with marketing and the customer support team to identify and resolve customer issues, upsell and cross-sell customers to drive revenue growth, and analyze customer data to identify trends and insights.

About the company

Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City p ...Show More

Industry

Human Resources Services

Company Size

11-50 Employees

Headquarter

Cochin

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