Customer Relations Executive
Customer Relations Executive29
Applications
29
Applications
Ernakulam
Full-Time
Fresher: Less than 1 year
₹ 15K - ₹ 25K (Per Month)
Posted on Apr 19 2023
About the Job
Skills
Telecommunications
Communication
Marketing
Contact: 9778783902
Qualifications
- 12th/Bachelor's degree in business, marketing, or related field
Experience
- 1+ years of experience in customer retention, customer service, or sales
- Experience in the broadband industry is a plus point
Job Summary
A Retention Executive will be responsible for contacting customers to retain them and reduce churn rate by ensuring customer satisfaction, addressing customer complaints, and implementing retention strategies. He/She will work closely with marketing and the customer support team to identify and resolve customer issues, upsell and cross-sell customers to drive revenue growth, and analyze customer data to identify trends and insights.
About the company
Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City p ...Show More
Factor Human Resources Private Limited is one of the leading names in the Human Resources Services, focusing on to end-to-end HR needs of the organizations. Through our division MS Staffing Solutions we have been serving the Human Resource Industry for above 12 years standing out for exceptional customer service and technological advantage. Headquartered in Cochin, Kerala, FHR has its Multi City presence offering best-in -class services in Human Resource Consulting Services, Contract/Permanent Staffing, Payrolling, Statutory compliances and Data Management Solutions. FHR is also trusted by many clients for their complete, efficient and accurate Data management Services. With our services centered around Human Resource Consulting, temporary and permanent Staffing, Payroll Management and Data Management Services, we have professional well trained manpower to support each segment that makes us the primary choice of many Corporates in their motto of achieving their Business goals.We are being trusted by many large and small organizations across all industry sectors Viz: Retail, Telecom, Broadband, FMCG,Logistics, BFSI, Manufacturing,Healthcare,Hospitality etc. We maintain the highest of ethical standards and pure dedication to excellence in all operational aspects, it aspires to exceed clients expectations. ...Show Less
Industry
Human Resources Services
Company Size
11-50 Employees
Headquarter
Cochin
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