Job brief

We are looking for a Customer Service Representative. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; a Great place to kick-start your carrier and a whole lot of opportunities to learn.

Responsibilities

• Manage inbound calls and emails on time

• Follow communication guidelines when handling different topics

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

• Keep records of all conversations in our database in a comprehensible way. 

• Frequently attend a training session to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

Requirements

• Fresher or previous experience in a customer support role

• Good phone and verbal communication skills along with active listening (Training will be provided)

• Customer focus and adaptability to different personality types

• Ability to manage time effectively

• US Shift (Night Shift India Time)

Shift Timings: 

8 Hours Shift and the Timings are as follows:

6 PM - 2 AM

7 PM - 3 AM

8 PM - 4 AM

9 PM - 5 AM

10 PM - 6 AM

11 PM - 7 AM

12 - AM 8 AM

Work Location: 

Urban Vault

22, Esares Building, 1st Floor, Koramangala 80 Feet Rd, Bengaluru, Karnataka 560034

Contact Information:

Call: 9008249494

Email: admin@f5technologies.in