Company Overview

Expertia AI is a frontrunner in the HR Tech industry, leveraging Deep Tech to enhance workplace dynamics for organizations and professionals. Our Virtual Recruiter and Career Site simplify recruiting by employing advanced algorithms to analyze applications and manage job postings. Headquartered in Bangalore and with a dedicated team of 11-50 professionals, we are committed to pioneering the future of recruitment technology.

Job Overview

We are seeking a Technical Support Executive to join our dynamic team in Chennai. This is a full-time position suitable for freshers with 0-1 years of experience. As a Technical Support Executive, you will play a crucial role in providing exceptional customer service and technical support for our innovative recruiting solutions.

Qualifications and Skills

• Strong problem-solving abilities and a patient demeanor to effectively address and resolve customer issues.
• Ability to understand and navigate technical support processes while delivering timely solutions.
• Excellent verbal and written communication skills to clearly articulate technical information to non-technical users.
• Customer support experience, with knowledge of implementing customer satisfaction strategies. (Mandatory skill)
• Experience with ticketing systems to efficiently track and manage customer queries. (Mandatory skill)
• Knowledge and experience in Active Directory for managing organizational needs. (Mandatory skill)
• Proficiency in remote desktop tools to provide effective remote assistance to users for issue resolution.
• Basic understanding of HR Tech solutions and willingness to learn about industry-specific software and tools.
• Mandatory fluency in Hindi to effectively communicate and support Hindi-speaking customers.

Roles and Responsibilities

• Provide prompt and efficient technical support to customers using our recruitment and HR Tech solutions.
• Utilize ticketing systems to log, prioritize, and resolve customer queries in a timely manner.
• Assist customers with remote troubleshooting and resolution of technical issues using remote desktop tools.
• Collaborate with the technical team to escalate and manage complex technical issues.
• Actively participate in training to stay updated on the latest product features and updates.
• Document and maintain accurate records of customer interactions and issue resolutions.
• Monitor customer feedback and communicate improvement suggestions to the development team.
• Contribute to the development and update of technical support documentation and guides.