Company Overview

Expertia AI is a leading provider in the Human Resources Services industry, specializing in innovative candidate sourcing, screening, and career page creation through proprietary deep learning technology. Headquartered in Bangalore with a dynamic team of 11-50 employees, Expertia AI is dedicated to transforming recruitment experiences.

Culture Overview

Expertia AI promotes a culture of innovation, collaboration, and continuous improvement. Team members are empowered to share ideas, take initiative, and work together to solve real-world recruitment challenges. The organization values transparency, mutual respect, and professional development, creating an inclusive environment where everyone is encouraged to excel and grow.

Job Overview

We are seeking a highly skilled and experienced Senior Store Manager to oversee and optimize store operations in Mumbai. This is a full-time position requiring 7 to 10 years of relevant experience. The successful candidate will play a critical role in leading teams, maximizing sales, and ensuring exceptional customer satisfaction within a rapidly evolving HR tech environment.

Qualifications and Skills

• Demonstrated team leadership experience with the ability to motivate, manage, and develop staff at various levels (Mandatory skill).
• Strong background in sales forecasting, leveraging data to set targets, identify trends, and guide business strategies (Mandatory skill).
• Expertise in staff training; capable of onboarding, coaching, and performance management to boost team productivity (Mandatory skill).
• Exceptional customer service skills with a proven track record of creating positive in-store experiences and resolving customer concerns promptly.
• Comprehensive understanding of profit and loss management, ensuring store financial targets are achieved and resources optimized.
• Solid budgeting expertise, including cost control, expense monitoring, and resource allocation for efficient store operations.
• Excellent communication skills to effectively interact with employees, customers, and senior management in a collaborative environment.
• Advanced problem-solving and decision-making capabilities, able to adapt to fast-paced scenarios and drive continuous improvement.

Roles and Responsibilities

• Oversee all aspects of daily store operations to ensure operational excellence and achievement of sales objectives.
• Lead, mentor, and develop store staff, fostering a culture of high performance, accountability, and continuous improvement.
• Conduct regular sales forecasting, inventory planning, and monitor key performance metrics to maximize profitability.
• Implement comprehensive staff training and career development programs to enhance team skills and service standards.
• Manage budgeting, expense control, and accurate P&L reporting to ensure store finances align with business goals.
• Maintain superior customer service standards, promptly addressing issues and driving initiatives for improved customer satisfaction.
• Develop and execute store strategies that align with company vision and adapt to changing market conditions.
• Collaborate with cross-functional teams, providing insights from store-level operations to contribute to overall company growth.