Company Overview

Expert Education & Visa Services is a leading education and migration consulting institution with a global reach in 14 nations. Dedicated to providing honest and credible counselling for study opportunities abroad, we have helped over 100,000 students achieve their academic aspirations. Based in Sydney, NSW, our team connects students with a network of global education partners through our 50+ offices worldwide, spanning three continents.

Job Overview

We are seeking an experienced Branch Manager for our Hyderabad location. This is a senior, full-time position, ideal for professionals with up to 10 years of experience. The Branch Manager will be responsible for overseeing branch operations, leading the team, and ensuring achievement of our organizational goals in education consultancy.

Qualifications and Skills

• Leadership skills to guide and develop the branch team effectively to accomplish goals (Mandatory skill).
• Team building capabilities to foster a collaborative and productive work environment (Mandatory skill).
• Strategic planning abilities to think critically about branch performance and create actionable growth plans (Mandatory skill).
• Proven experience in sales management by meeting and exceeding branch sales targets and cultivating client relationships.
• Exceptional customer service skills to ensure the highest standards of client satisfaction and retention.
• Solid financial management skills to oversee budgeting, forecasting, and to maximize profitability.
• Strong problem-solving skills to address challenges swiftly and implement effective solutions.
• Excellent communication skills to convey ideas clearly and effectively to staff, clients, and stakeholders.

Roles and Responsibilities

• Oversee daily branch operations to ensure efficient service delivery and continuous improvement.
• Lead and motivate a team of consultants, fostering an inclusive and high-performance work culture.
• Develop and implement sales strategies to achieve and exceed branch and company targets.
• Maintain and expand customer relationships to enhance the branch's presence and reputation.
• Monitor financial performance and manage the branch budget to ensure alignment with organizational goals.
• Collaborate with senior management to align the branch’s goals with corporate objectives.
• Address and resolve client issues promptly, ensuring high levels of customer satisfaction at all times.
• Identify market trends and opportunities to suggest new services or improvements to boost branch performance.