Title: Fraud Prevention Analyst

Department: Operations

Location: Vadodara 

Job Mode: Hybrid

Our team is growing – but we are not adding members just to 

fulfill requests. We are searching for individuals who are ready 

to be a part of the next big thing and are excited about 

growing with our company! Leadership is anxiously waiting to 

cultivate and develop your skills and prepare you for the 

career journey of a lifetime. 

Our focus is to create lasting impressions with each customer 

interaction. Reflect on the times you have been the customer 

and you left your experience feeling satisfied, appreciated and 

valued. Simply put – these are the experiences you will use to 

deliver world class results to our customer base. 

If you consider yourself to be a team player, goal oriented, 

and possess a passion for helping others; apply to become a 

part of the Etech Global Services Team. 

About Us:

Globally, we are over 3000 strong, and we are always 

searching for new team members which will offer fresh and 

innovative ideas and diverse approaches to everyday problem 

solving. Etech is governed by 12-character commitments: 

Integrity, Valuing People, Teamwork, Accountability, 

Communication, Vision, Adaptability, Humility, Creativity, 

Teachability, Positive Influence, and Courage. Together, these 

12 commitments guide our workplace culture and set the tone 

for how we treat each other. 

Visit us: www.etechgs.com

What We Offer:

 Transportation allowance

 Canteen Subsidy

 Night Shift allowance as per process

 Schedule Attendance Bonus

 Health Insurance

 Tuition Reimbursement

 Incentive components campaign wise

 Work Life Balance Initiatives

 Rewards & Recognition

 Internal movement through IJP

What You’ll Be Doing:

 This position is responsible for providing risk 

management on the sales/reservations side of our 

company

 Provide technology and fraud detection support with 

a core responsibility to include - analysing and 

managing network related fraud traffic, support for 

breach coordination (what/when/how, including 

customer impact) for fraud, legal, Corp. Security 

hand-off, daily and periodic monitoring, external and 

internal data requirements, data cleanliness and 

concurrency, reference sources of data to be used for 

customer and transactional behaviour modelling. 

 Ensure data completeness, correctness and 

concurrency of data. 

 Assist in detecting, analysing and authenticating 

fraudulent transactions in a card-not-present 

environment. 

 Works closely with other Loss Prevention staff to 

identify fraud trends. Employee provides quality 

customer service to internal and external customers 

that meets and exceeds expectations

We expect you to have:

 2+ years of experience in risk management 

 1 year Analytics/Data Analysis Experience

 Experience with eCommerce domain is preferred and 

applicant should have International travel and 

geographical knowledge. 

 Understanding of end-to-end Reconciliation Control 

process for Merchant Operations.

 Identify the opportunities of revenue recovery.

 Identify system level opportunities to improve 

Merchant Settlement processes and work with 

accounting teams for betterment of Settlement 

processes.

 Excellent interpersonal, verbal and written skills.

 Customer Service (Voice) experience is plus.

 Process re-engineering and improvement.

 Candidates have chargeback knowledge will be a 

value add. 

 Salesforce knowledge is an added advantage.

 Ability to maintain performance in an rapid and ever 

changing work environment

 Ability to learn quickly and make on-the-spot 

decisions with limited information

 Demonstrated ability to meet deadlines, complete 

important time sensitive tasks & adapt quickly to last 

minute changes.

 Advanced level knowledge of Word, Outlook, Excel 

and Access Database. Experience in making reports 

and trackers. 

 High School Diploma or GED Required/College