Company Overview

ETeam India, a part of eTeam formed in 1999, excels in providing comprehensive staffing solutions globally. Recognized as a top-tier staffing and recruiting firm, eTeam offers high-volume staffing and strategic workforce services to Fortune 1000 companies and government agencies. With headquarters in Bangalore and operations spanning over 100 countries, eTeam is committed to efficient, synergistic, and expert service delivery.

Job Overview

ETeam India is looking for a motivated Customer Support Associate to join our team in Bangalore Urban. This is a Full-Time, entry-level position ideal for freshers seeking to build a career in customer service. The successful candidate will have the responsibility to ensure customer satisfaction by delivering high-quality service and resolutions.

Qualifications and Skills

• Proficient in customer service with a focus on delivering satisfaction and resolving issues effectively. (Mandatory skill)
• Strong problem-solving skills to creatively address and manage customer concerns in a resourceful manner. (Mandatory skill)
• Excellent communication skills to convey information clearly and effectively to enhance customer engagement. (Mandatory skill)
• Proficiency in voice communication to effectively interact with customers over phone calls and maintain service standards.
• Adept at creative problem solving to resolve customer queries innovatively while maintaining company protocols.
• Ability to manage time efficiently and prioritize tasks to meet customer needs promptly.
• High level of patience and empathy to handle challenging customer interactions with professionalism and poise.
• Keen attention to detail to ensure accurate and precise communication and documentation in customer service interactions.

Roles and Responsibilities

• Address customer inquiries efficiently and effectively while maintaining high-quality service standards.
• Resolve customer issues proactively by understanding their needs and providing appropriate solutions and alternatives.
• Engage with customers through various communication channels, ensuring all queries are handled swiftly.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with internal teams to escalate issues when necessary and ensure customer satisfaction.
• Contribute to team efforts by accomplishing related results as needed to enhance the overall service delivery.
• Stay updated on product knowledge and company services to provide accurate information to customers.
• Participate in training sessions to improve service skills and stay abreast of industry trends and developments.