Company OverviewEPIV SOLUTIONS, headquartered in Pune's Fatima Nagar, is a prominent IT and International BPO company focused on delivering exceptional B2B and B2C services. With a team of 51-200 dedicated employees, EPIV SOLUTIONS is committed to providing outstanding customer service. More information about the company can be found at epivsolution.com.

Job OverviewEPIV SOLUTIONS is seeking a dynamic and motivated Telecaller to join our team in Pune. This full-time position is ideal for freshers with 0 to 1 year of experience. The role involves engaging in customer service activities and contributing to our expanding BPO services. Successful candidates will have strong verbal communication skills and a command of the English language.

• Qualifications and SkillsStrong command of the English language to effectively communicate with international clients. (Mandatory skill)
• Excellent verbal communication skills for clear and professional interaction with clients over the phone. (Mandatory skill)
• Proven skills in cold calling which involves initiating conversations with potential clients to promote the company's services.
• Customer service skills to ensure a positive experience for clients and address their inquiries or concerns professionally.
• Proficiency in outbound calling to contact existing and potential customers for service information or product promotion.
• Ability to handle rejection and remain calm under pressure while maintaining a courteous and professional demeanor.
• Good listening skills to understand client needs and provide accurate and helpful responses.
• Capability to work independently as well as part of a team to achieve company objectives and meet targets.

• Roles and ResponsibilitiesMake outbound calls to potential and existing customers to inform them about products and services.
• Identify customer needs accurately and pitch the relevant service solutions effectively.
• Maintain a record of customer interactions and activities in the company database.
• Handle customer inquiries efficiently and provide comprehensive solutions to their satisfaction.
• Achieve daily, weekly, and monthly call and sales targets as outlined by the company.
• Provide feedback to the management on market insights and customer complaints or trends.
• Continuously update personal knowledge of company products and services to remain competitive.
• Collaborate with team members to enhance customer service delivery and share best practices.

For more details contact HR on 9370193454

send resume - 9370193454

hr@epivsolution.com