Episteme Consulting Pvt Ltd was founded by the group of HR Professionals having vast experience in the field with the ulterior intention of providing end to end HR Solutions to all sectors of industry be it a large ,medium or small we provide quality management & consultative services to match their requirement

Trains, cross –trains, and retrains all front office personnel. Participates in the selection of front office personnel. Schedules the front office staff. Supervises workload during shifts. Evaluates the job performance if each front office employee. Maintains working relationships and communicates with all departments. Maintains master key control. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P 's special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Perform other duties as requested by management.

<ul><li>eliver a consistently high level of customer service to each client and maintain a safe environment by identifying problem clients and having them removed</li><li>Keep bar area clean in accordance with the company’s guidelines as well as the requirements of the local health department</li><li>Maintain an accurate cash drawer throughout the night and be able to account for any and all discrepancies in the final drawer tally</li><li>Mix all drinks based on the serving sizes as outlined in the company manual to keep drink costs at a minimum</li><li>Develop an efficient work pace that keeps the customers at the bar and in the dining room satisfied at all times</li></ul>

Inspect hotel regularly to ensure it meets safety standardsArrange for routine maintenance in hotel rooms, lobbies and facilities (e.g. kitchens, tennis courts)Organize repair projects in a manner that does not disturb guestsPlan and oversee renovations and constructionAct fast to resolve emergency issues (e.g. power outages)Find ways to reduce hotel operating costs and conserve energySupervise team of&nbsp;<a href="https://resources.workable.com/maintenance-technician-job-description" rel="noopener noreferrer" target="_blank">Maintenance Technicians</a>&nbsp;and&nbsp;<a href="https://resources.workable.com/janitor-job-description" rel="noopener noreferrer" target="_blank">Janitors</a>Manage relationships with contractors and service providersMaintain budgets, expenses and activity logs

<ul><li>Conduct market research to identify selling possibilities and evaluate customer needs</li><li>Actively seek out new sales opportunities through cold calling, networking and social media</li><li>Set up meetings with potential clients and listen to their wishes and concerns</li><li>Prepare and deliver appropriate presentations on products and services</li><li>Create frequent reviews and reports with sales and financial data</li><li>Ensure the availability of stock for sales and demonstrations</li><li>Participate on behalf of the company in exhibitions or conferences</li><li>Negotiate/close deals and handle complaints or objections</li><li>Collaborate with team members to achieve better results</li><li>Gather feedback from customers or prospects and share with internal teams</li></ul>

Trains, cross –trains, and retrains all front office personnel. Participates in the selection of front office personnel. Schedules the front office staff. Supervises workload during shifts. Evaluates the job performance if each front office employee. Maintains working relationships and communicates with all departments. Maintains master key control. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Receives information from the previous shift manger and passes on pertinent details to the oncoming manager. Checks cashiers in and out and verifies banks and deposits at the end of each shift. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times. Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Ie flash report, allowance etc. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and house rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.P 's special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organised and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Perform other duties as requested by management.

Episteme Consulting Private Limited

Front Office Manager

Bartender

Maintenance Supervisor

Sales and marketing executive

Front Office Manager