Company Overview

EMTA Infotech is a leading IT services company in India, specializing in custom software development, cloud services, IT consulting, and digital transformation. With a small yet expert team, we focus on optimizing IT infrastructure to drive innovation and business growth. Our headquarters is located in Indore, and we serve clients worldwide, delivering scalable and efficient IT solutions in today's competitive digital landscape. Learn more about us at EMTA Infotech.

Job Overview

We seek a Front Desk Receptionist for our Gwalior and North East Delhi location. This is a junior-level, full-time position, ideal for candidates with 1 to 3 years of work experience. The role involves handling front desk operations efficiently and requires excellent multitasking, problem-solving abilities, and proficiency in Microsoft Office Suite.

Qualifications and Skills

• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook for day-to-day office tasks and communication (Mandatory skill).
• Ability to multitask effectively, managing multiple priorities and tasks simultaneously in a fast-paced environment (Mandatory skill).
• Strong problem-solving skills to efficiently address and resolve any issues that arise at the front desk (Mandatory skill).
• Familiarity with Customer Relationship Management (CRM) Software to maintain client interactions and records efficiently.
• Experience with Appointment Scheduling Software to manage bookings and calendars efficiently.
• Excellent communication skills, both verbal and written, to interact effectively with clients and team members.
• Strong time management skills, ensuring tasks are completed on time and efficiently.
• Data entry skills for accurately inputting and managing information and records.

Roles and Responsibilities

• Greet and welcome guests as they approach the front desk in a professional and friendly manner.
• Answer and direct incoming phone calls to the appropriate department or individual.
• Maintain a clean, organized, and well-stocked reception area.
• Manage and schedule appointments, ensuring all necessary details are correctly documented.
• Assist with administrative tasks such as data entry, filing, and maintaining office supplies.
• Handle customer inquiries and complaints, providing prompt and effective resolutions to ensure customer satisfaction.
• Collaborate with team members and other departments to facilitate smooth operations and communication.
• Provide support to management and other departments as needed, ensuring efficient workflow and service delivery.