Company Overview

Elite Manpower & Training Academy (EMTA) is dedicated to providing expertly trained professionals for the BFSI sector. Run by experienced banking professionals, EMTA specializes in placing candidates based on their qualifications and expertise. With a focus on personalized and bulk-hiring, the company is committed to delivering well-trained manpower to meet organizational needs. Based in Indore, EMTA also offers a variety of training programs tailored for college students, graduates, and professionals.

Job Overview

The Customer Support role at Elite Manpower & Training Academy is a full-time position located in Indore. This entry-level position is ideal for freshers looking to build a career in customer service. The role demands excellent communication, active listening, and problem-solving skills, with a focus on providing exceptional customer service and support through various channels, including email.

Qualifications and Skills

• Proficient customer service skills with a focus on providing exceptional support to clients and resolving their queries effectively.
• Strong communication skills essential for interacting clearly and professionally with customers across various channels.
• Active listening skills to understand and address the customer's needs and deliver tailored solutions accordingly.
• Proven conflict resolution abilities to manage and resolve issues amicably while keeping the customer's best interests in mind.
• Proficiency in handling email support, ensuring timely and accurate responses to customer inquiries received through email.
• Strong problem-solving skills to identify customer issues and provide appropriate solutions promptly.
• Ability to multitask and manage time efficiently to handle multiple customer queries and tasks simultaneously.
• Adaptability to work under pressure in a fast-paced environment while maintaining composure and professionalism.

Roles and Responsibilities

• Provide exceptional customer support via phone, email, and chat in a professional and helpful manner.
• Identify customer needs and assist them in resolving issues or clarifying information about company services.
• Maintain accurate and detailed records of customer interactions, queries, and feedback.
• Follow up promptly with customers to ensure satisfactory resolution of their issues and needs.
• Collaborate with other departments to escalate and resolve issues that are beyond your control or expertise.
• Stay updated with company policies, products, and services to deliver accurate information to customers.
• Contribute to team efforts in achieving customer service targets and maintaining service quality standards.
• Participate in training and development programs to enhance customer service skills and industry knowledge.