Customer Service Representative
Customer Service Representative
27
Applications
Indore
Full-Time
Fresher: Less than 1 year
₹ 12K - ₹ 18K (Per Month)
Posted on Oct 02 2024
About the Job
Skills
Communication
Patience
Active listening
Problem-solving
Empathy
Time management
Conflict resolution
Adaptability
Job Overview
We are seeking a motivated and empathetic Customer Service Representative to join our team in Indore. This full-time position is ideal for freshers with 0 to 1 year of work experience, offering an excellent opportunity to kick-start a career in the Human Resources Services industry. The selected candidate will interact with customers, resolve inquiries, and ensure an exceptional customer experience.
Qualifications and Skills Required:
- Effective communication skills (Mandatory skill)
- Patience (Mandatory skill)
- Active listening (Mandatory skill)
- Excellent problem-solving skills
- High degree of empathy
- Strong time management abilities
- Competent in conflict resolution
- Adaptability to various situations
Working Day's:
- 6 days of working
- 24/7 Rotational Shift for Boy
- Only Day Rotational shift for Girl
Salary Structure:
- 12K - 18K In-hand
Roles and Responsibilities
- Respond to customer inquiries and requests in a timely, professional, and consistent manner
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
About the company
EMTA- Elite Manpower and Training Academy, A Company run by highly experienced banking professionals, to give trained and groomed manpower to different Organisation. We undertake the individual as well as bulk-hiring in operations and sales. We majorly deal in BFSI (Banking, financial services and insurance) sector. Our sole aim is to Provide properly trained professionals as per the requirement a ...Show More
EMTA- Elite Manpower and Training Academy, A Company run by highly experienced banking professionals, to give trained and groomed manpower to different Organisation. We undertake the individual as well as bulk-hiring in operations and sales. We majorly deal in BFSI (Banking, financial services and insurance) sector. Our sole aim is to Provide properly trained professionals as per the requirement and demands of companies. We have been in the business of training candidates and placing them as per their qualifications and calibre. All of our resources are multifaceted and come with years of commended performance. We appreciate the experience that our candidates bring from various industries, and we like to leverage it for the mutual benefit of both clients and candidates, we specialize in Banking, Finance, Insurance and Other sectors that deals in the national and international market.EMTA provides top consulting talent quickly and at no additional cost, each candidate is well screened and referenced for our client's satisfaction.We offer a variety of training programs to college students, Graduates, Professionals and Employees.Our Training part includes 1)Self-Improvement Workshops i.e., Communication Skills and Personality Build-up.2)CV designing, Cover Letter, Microsoft office and Email etiquettes workshop.3)Live sessions from industry experts on "How to grow your career with 2X speed". 4)Suggestions on "Industry Relevant Certifications" which will help you in improving the weightage of CV.Some of the specialized training services that we offer are:Corporate Training for employees to develop new skills adopted by the businesses.Personality development training for college students, freshers and Employees who desire to stand out and work on their communication skills as well as boost up their interpersonal skills.We have tie-ups with different reputed Organizations. ...Show Less
Industry
Human Resources Services
Company Size
2-10 Employees
Headquarter
Indore
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