Company Overview

Elite Manpower & Training Academy (EMTA) is a premier agency led by seasoned banking professionals, specializing in the BFSI sector. Headquartered in Indore, we focus on supplying trained professionals tailored to meet organizational needs. Our strength lies in our comprehensive training programs that enhance skills such as communication and personality development, providing multifaceted resources to fulfill industry demands.

Job Overview

The Customer Service Executive will serve as the frontline communicator for EMTA, stationed in Indore. This full-time position involves interacting with clients to address concerns, offer solutions, and build lasting relationships. The role requires excellent communication skills and proficiency in CRM software and multichannel support.

Qualifications and Skills

• Proficient in CRM software for managing all forms of client interactions efficiently.
• Strong interpersonal communication skills to ensure effective client relations and service satisfaction.
• Expertise in conflict resolution, ensuring customer grievances are handled promptly and effectively.
• Experience in multichannel support that includes phone, email, and chat systems.
• Accurate data entry skills for efficiently managing customer records and documentation.
• Problem-solving ability to diagnose issues swiftly and identify feasible solutions.
• High emotional intelligence to comprehend and respond to client emotions appropriately.
• Exceptional time management skills to balance multiple client-related tasks effectively.

Roles and Responsibilities

• Respond promptly to customer inquiries via various communication channels.
• Resolve product or service issues by clarifying customer complaints and determining the cause of problems.
• Accurately process orders, forms, applications, and requests.
• Maintain customer records and update account information as required.
• Collaborate with team members to improve customer service experience and expedite resolution of issues.
• Follow communication procedures, guidelines, and policies effectively.
• Engage in ongoing team training to learn new practices and service strategies.
• Proactively identify opportunities to enhance an organization's service quality.