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International Customer Service Representative

Gurgaon
Full-Time
Junior (1 to 3 years)
1L - 6L (Per Year)

About the Job

Skills

Customer Support

Job description:

  • Responsible for answering inbound calls from customers, resolve their primary query and add value by selling products/services for new/existing customers.
  • Should be able to perform under pressure and cope up with the dynamics of the process.
  • Should have an aptitude for sales
  • Aim to retain customers through excellent service and attention to detail.
  • Effectively handle complaints at the first point of contact, aiming to solve customer’s query, and escalating to a Team Manager when required
  • Demonstrates personality traits like High Ownership, Flexibility and Resilience, Persuasiveness and Tenacity.
  • Remain updated with process and product updates, technology applications and utilities.
  • Utilize various internal and client-based tools and applications for customer management and servicing
  • Achieve and exceed KPIs
  • Ability to work in a complex multitasking environment (navigating through multiple on-line systems)

 

 

  1. Interview Mode: Virtual
  2. Interview Rounds: HR Interview, Online Assessment, SD Panel round, Typing test 35 WPM / 90% accuracy
  3. Should be flexible to Work from Office


About the company

Emblaze Hiring Solution is one of the emerging recruitment consultants in India.

Company Size

2-10 Employees

Headquarter

Gurgaon

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