A chat process jobs is a type of customer care call center job. A chat process jobs is generally known as online customer care or live chat job.

It is a job where executives are asked to handle calls from customers from different countries

Handling customer queries on Web Chat, E-mails and Social Media. Educate current and potential customers with product and service information. Maintain accurate customer records. Identify and escalate priority issues to the Team Leader and Ops Team.