Key Responsibilities:

• Interact with customers through email and calls to resolve queries and complaints
• Provide support on trading, portfolio management, and account-related issues
• Coordinate with internal departments to ensure timely resolution of customer queries
• Utilize customer service tools such as Freshdesk and CRM tools effectively
• Maintain adherence to Quality and Compliance Guidelines while delivering a prompt solution
• Exhibit quick decision-making abilities to respond to customer inquiries
• Ensure customer satisfaction through efficient and quality-driven service
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Key Requirements:

• Bachelor's degree is a must
• 1+ years of experience in a customer-handling role
• Excellent verbal and written communication skills in both English and Hindi
• Ability to multitask, prioritize, and manage time effectively
• A passion for going beyond the call of duty to assist customers
• Candidates with experience in stock broking, financial services, or a related field will be preferred
• Comfortable working in a 6-day workweek