&nbsp;Description – Call Centre Operation Manager Bachelor’s Degree2-3 years of managerial experienceCustomer service experience preferredMotivated self-starterExcellent verbal and written communication skills2 years of call center experience requiredPrepares call center performance reports by collecting and analyzing call agents’ data.Evaluates individual performance reviews and overall team effectiveness with management.Helps call agents with challenging customer service issues.Monitors team performanceManage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures

Eleprof

Operations Manager(BPO)