Supervisory Responsibilities:

• Hires and trains department staff.
• Organizes and oversees the schedules of department staff.
• Provides constructive and timely performance evaluations.

Duties/Responsibilities:

• Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
• Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.
• Ensures related projects and tasks are completed within specifications, on time, and within budget.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough understanding of technology, software, and hardware.
• Proficient with Microsoft Office suite/Linux/Networking.