Technical Support Manager



Mid-Level (4 to 6 years)
1L - 15L (Per Year)
Posted on Jan 06 2023

About the Job


Technical Support
Team Management
Ticket Operations
Customer Escalation Management

Supervisory Responsibilities:

  • Hires and trains department staff.
  • Organizes and oversees the schedules of department staff.
  • Provides constructive and timely performance evaluations.


  • Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.
  • Maintains knowledge of trends and developments in information technology, alerting senior staff of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organizations systems and operations.
  • Ensures related projects and tasks are completed within specifications, on time, and within budget.
  • Performs other duties as assigned.

Required Skills/Abilities:

  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Strong supervisory and leadership skills.
  • Thorough understanding of technology, software, and hardware.
  • Proficient with Microsoft Office suite/Linux/Networking.

About the company

Please follow Eagle Eye Networks to learn more. UncannyVision, now Eagle Eye Networks is focused on developing optimized computer vision solutions that support the Eagle Eye mission of delivering secure cloud based video with artificial intelligence (AI) and analytics that make businesses more efficient and the world a safer place. Eagle Eye Networks has the only video management and artficial int ...Show More

Company Size

201-500 Employees




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Expertia AI Technologies Pvt. Ltd, Sector 1, HSR Layout,
Bangalore 560101

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© 2024 Expertia AI. Copyright and rights reserved