Ez 4 Business Solution is a new generation recruitment consultancy firm, provides end-to-end recruitment assistance. Matching the right set of skills to drive business efficiency. We find top talent with the right skills to ensure our client's business run efficiently.

Company Overview Ez 4 Business Solution is a new generation recruitment consultancy firm that provides end-to-end recruitment assistance. Our goal is to match the right set of skills to drive business efficiency for our clients. With a team of 2-10 employees, we have successfully helped numerous companies find top talent to ensure their business runs efficiently. Learn more about us at www.e4b.in. Job Overview We are seeking a Customer Service Representative to join our team at Ez 4 Business Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer support and resolving inquiries in a timely manner. This role is based in Bengaluru, Karnataka, India and is a full-time position. We welcome fresher candidates with less than 1 year of experience to apply. Qualifications and Skills <ul><li>Excellent communication skills, both verbal and written.</li><li>Professional phone etiquette and active listening skills.</li><li>Strong interpersonal skills and the ability to build rapport with customers.</li><li>Previous experience in customer service or a related field is a plus.</li><li>Ability to handle challenging customer situations with empathy and problem-solving skills.</li><li>Strong organizational and time management skills.</li><li>Ability to work in a fast-paced environment and adapt to changes quickly.</li><li>Proficient in computer systems and customer service software.</li><li>Customer-oriented mindset and a passion for delivering exceptional service.</li><li>Ability to work well in a team and collaborate effectively.</li></ul> Roles and Responsibilities <ul><li>Provide exceptional customer service to all clients and customers.</li><li>Handle and resolve customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Maintain accurate records of all customer interactions and transactions.</li><li>Handle customer complaints and provide appropriate solutions and alternatives within company policies and procedures.</li><li>Collaborate with internal teams to address and resolve customer issues.</li><li>Identify and escalate priority issues to the appropriate channels.</li><li>Keep up-to-date with company products, services, and procedures.</li><li>Provide feedback on the efficiency of the customer service process.</li><li>Strive to meet or exceed customer expectations and achieve customer satisfaction goals.</li><li>Go above and beyond to ensure a positive customer experience.</li></ul>