Chatbot and Email Executive

New Delhi
Full-Time
Junior: 1 to 3 years
15K - 25K (Per Month)
Posted on Feb 04 2023

About the Job

Skills

Communication
goal oriented
written and verbal skills
Presentation Skills

ROLE AND RESPONSIBILTITY

  • Customer Care Specialist must possess excellent English verbal and written communication skills.
  • Must have Customer Centric approach.
  • Experienced Candidates (1-3 Years) are preferred
  • Experience in International Customer Care Domain will be an added advantage and preferred
  • Educational Qualification: Any Degree
  • Salary is negotiable as per the experience and skill set.
  • To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
  • To ensure accurate information being provided with appropriate resolution.
  • To maintain queue levels to agreed targets levels

SKILLS

  • Compassion, so that customers are able to sense that you really care about them
  • Sparkling conversation manner to make customers feel like you can relate to them
  • Cool head under pressure to handle the easy and hard times
  • 'Can do’ attitude and be willing to do and be your best every day
  • Confidence to establish common ground, draw strength from setbacks and influence others


About the company

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Industry

Education

Company Size

30 Employees

Headquarter

Vikaspuri

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