Customer Care Executive
Customer Care Executive
Surat
Full-Time
Junior: 1 to 3 years
₹ 15K - ₹ 25K (Per Month)
Posted on Mar 22 2025
Not Accepting Applications
About the Job
Skills
Customer care
Query Resolution
Client support
LiveChat
CRM software
Troubleshooting
Customer Service
Telecalling
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Guide customers through solutions and provide clear instructions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other teams to improve product functionality and customer experience.
- Assist in the development of support documentation and knowledge base articles.
- Meet or exceed performance targets for customer satisfaction, response time, and resolution time.
About the company
D&K Group is a premier software development and digital marketing company founded in the year 2008 with a passion to offer the best IT solutions to the globe. We develop customized ERP Solutions for diamond, Jewellery, textile and hospitality firms. We also develops the websites for Ecommerce firms and other business. We also have an embedded technology department who are into research and develop ...Show More
D&K Group is a premier software development and digital marketing company founded in the year 2008 with a passion to offer the best IT solutions to the globe. We develop customized ERP Solutions for diamond, Jewellery, textile and hospitality firms. We also develops the websites for Ecommerce firms and other business. We also have an embedded technology department who are into research and development for developing unique hardware- backend solutions for our client. ...Show Less
Industry
IT Consulting
Company Size
51-200 Employees
Headquarter
Surat
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