Job description

• Only Male Candidate can apply.

Full job description:-

Only male candidates can apply. The ideal candidate will have 1 years of experience in a call support department, providing technical assistance to customers. As a Software Support Executive, you will be responsible for resolving customer issues, providing software support, and ensuring customer satisfaction.

Roles & Responsibilities:-

• Be able to understand the nature of client issues and resolve them in a timely and efficient manner.

• Responsible for resolving client issues via Live Chat, Email, Phone, and Remote software.

• Self-motivated and be team player.

• Maintain policies and procedures when working with clients and provide appropriate information.

• Document customer interactions and resolutions accurately in the ticketing system.

• Collaborate with the development team to identify and resolve complex technical issues.

• Conduct software testing and provide feedback to the development team.

• Assist in the creation and maintenance of knowledge base articles and user guides.

• Stay up-to-date with the latest software updates and enhancements.

• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).